Refunds

• Refunds are issued after the item is received and inspected.
• Approved refunds are processed back to the original payment method within 10
business days.
• If more than 15 business days have passed since your return was approved, please
contact us at manager@amequs.com.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
• Special-order, custom, or non-stock items
• Items marked on the product page as non-returnable
• Items that require refrigeration
• Items that are altered, damaged, opened, or cannot be resold
• Items that are prohibited by law from being returned
• Sale items and gift cards
Exchanges
The fastest way to ensure you get what you need is to return the item you have and, once the
return is approved, place a new order for the replacement item.
Damaged, Missing, or Incorrect Items
Please inspect your order immediately upon delivery and contact us right away if:
• Your item arrives damaged or defective
• You received the wrong item
• Something is missing
We’ll review the issue and work to make it right.
Order Cancellations or Edits
Once an order has been processed, it cannot be cancelled or edited. Cancellations or edits are
subject to the return policy above.

AMEQUS Contact Information
AMEQUS (American Medical Equipment & Supplies)
Address: 1050 Glenbrook Way, Ste 480-150, Hendersonville, TN 37075
Phone: 1-877-826-3787 (1-877-8AMEQUS)
Email: manager@amequs.com